oniru.ai6 min read
How to price ongoing automation maintenance.
Maintenance is a separate commercial product from the build, because you are selling availability rather than output. Price it against response, not hours.
Notes from systems in production.
Practical writing on automation delivery, APIs and the operational details that make systems reliable.
Showing notes tagged automation delivery.
Articles
oniru.ai6 min read
How to handle GDPR when an automation moves client data.
Most agency automation work is data protection work, and it usually gets treated as though it is not. Controllers, processors and where the data actually goes.
oniru.ai6 min read
The automation nobody owns.
A workflow runs every night and nobody fully understands it. Working is not the same as owned, and the difference only becomes visible when it stops.
oniru.ai6 min read
When not to automate.
Agencies that build automation are badly placed to advise against it, which is why the advice carries weight when it comes from them. Six clear signals.
oniru.ai6 min read
White-label automation delivery without losing the client relationship.
Subcontracting technical work does not have to put the client relationship at risk. The protections are contractual and operational, and every one of them can be written down in advance.
oniru.ai7 min read
Quoting an automation project you have not built before.
A client wants a number by Friday for something you have never built. The cost is not in the build. It is in the unknowns behind it, and those are discoverable in an hour of questions.
Have a client asking for something you can’t easily build?
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